Kotobna Privacy Policy

Effective Date: 2024-01-15

1. Introduction

Kotobna, an online bookstore app and website, is committed to protecting the privacy of its users. This Privacy Policy describes the information we collect, how we use it, and your choices regarding your personal data.

2. Information We Collect

• Account Information: When you create an account, we collect your name, email address, phone number, and shipping address. This information is necessary to process your orders and deliver your books.
• Device Information: We collect standard device information, such as your device type, operating system version, and IP address. This information helps us ensure the app and website function properly.
• Usage Information: We collect information about how you use the app and website, such as the books you browse and purchase, the pages you visit, and the time you spend on specific pages. This information helps us improve the user experience and personalize your recommendations.
• Third-Party Information: We may receive information about you from third-party services, such as Fawry and Paymob, who process your payments. This information may include your name, email address, and billing address.
• Cookies: We use cookies and similar tracking technologies to improve your browsing experience and remember your preferences. Cookies are small pieces of data that are stored on your device when you visit a website. We use the following types of cookies:
• Essential Cookies: These cookies are necessary for the website to function properly. They allow you to navigate the website and use its features, such as accessing secure areas.
• Performance Cookies: These cookies collect information about how you use the website, such as the pages you visit and the links you click. This information helps us improve the website and make it more user-friendly.
• Functionality Cookies: These cookies allow the website to remember your choices and preferences. This includes things like your preferred language and location.
• Targeting/Advertising Cookies: These cookies are used to deliver targeted advertising to you. They track your browsing activity across different websites and build a profile of your interests. This information is then used to show you ads that are more likely to be relevant to you.
• You can control your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies altogether, or to accept or reject cookies on a case-by-case basis. Please note that disabling cookies may limit your ability to use some of the features of our website.

3. How We Use Your Information

We use your information to:

• Process your orders and deliver your books.
• Communicate with you about your orders and account.
• Personalize your experience on the app and website.
• Improve the app and website.
• Prevent fraud and abuse.
• Comply with legal requirements.

4. Sharing Your Information

We may share your information with third-party service providers who assist us in operating the app and website, such as:

• Payment processors (Fawry, Paymob)
• Delivery services
• Data analytics providers
• Marketing and advertising providers

We will only share your information with these third-party service providers as necessary to perform their services and will require them to protect your information in accordance with this Privacy Policy.

We may also disclose your information if required by law, such as in response to a court order or subpoena.

5. Your Choices

You have the following choices regarding your information:

• You can access and update your account information at any time.
• You can opt out of receiving marketing emails from us.
• You can request that we delete your account and information.
• To exercise any of these choices, please contact us at help@kotobna.net.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee the security of your information.

7. Children's Privacy

Our app and website are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us at help@kotobna.net.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your own country. By using our app and website, you consent to the transfer of your information to these countries.

9. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the app and website. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at help@kotobna.net.